Contact support
Use the form below, or email hello@peasyservices.com if you would rather not use a form. Include your tenant name and the embed or form ID you are asking about.
Support
Talk to a human about repizen.
Setup questions, deliverability, billing, or a bug — start here. The form below is a Repizen embed, so you are using the product to reach us.
Typical first response: [Response time] · Console: admin.repizen.com
Where to go
Three ways to get help.
Most questions are fastest through the form. Account and billing changes live in the console. Security issues have their own route — please do not use the public form for those.
Account & billing
Plan changes, cancellation, invoices, users, sending domains and embed configuration are all self-service in the console. Sign in with your existing SSO account.
Report a security issue
Suspected vulnerability, exposed key, or abuse of an embed? Email [Security contact email] instead of the public form. See the disclosure notes below.
Contact form
This form is a repizen embed.
No backend, no inbox wiring, one script tag — exactly what you would paste into your own site. It routes to our support inbox server-side, so the recipient address never appears in this page's source.
What to include
The more of this you can give us up front, the fewer round trips it takes:
- Your tenant or account name, and the email you sign in with.
- The
data-form-idor schedule ID involved, and the page URL the embed is on. - What you expected to happen, and what happened instead.
- For delivery problems: the approximate time of the submission and the recipient inbox.
Please do not send passwords, admin (sk_) keys, or full customer records. We never need them to diagnose a problem, and we will ask you to rotate any secret that arrives in a support message.
Response times
We aim to respond to every request within [Response time] during [Support hours / timezone]. Paid plans are prioritised; [Support SLA — confirm before publishing]. These are targets, not a contractual service level — any committed SLA is the one written into your agreement.
Reporting a security issue
Send security reports to [Security contact email]. Please include enough detail to reproduce the issue, and give us a reasonable window to fix it before disclosing publicly. We will confirm receipt within [Security acknowledgement time] and keep you updated until it is resolved.
Please do not run load tests, brute-force attempts, or automated scanning against
widget.repizen.com or admin.repizen.com without arranging it with us first — those
endpoints are rate-limited and you will simply be blocked. Do not access, modify, or exfiltrate other
tenants' data while testing.
We do not currently run a paid bug-bounty programme. [Bounty / safe-harbour policy — confirm before publishing]
Privacy of what you send us
Support messages are handled as described in our Privacy Policy. If you are a visitor who filled in a repizen-powered form on someone else's website and you want that submission corrected or deleted, contact the operator of that website — they control the data and we act on their instructions. If you cannot reach them, write to [DPO / privacy contact email] and we will help route the request.
Status & incidents
[Status page URL] — planned. Until it is live, incident updates go out from hello@peasyservices.com.
Not a customer yet?
You can try both widgets on the free plan without talking to anyone.